FAQs

Getting Started

How do I start?

1. Successfully complete an online demo with one of our representatives. This generally takes about 30 minutes.
2. Agree to pay the one-time set-up fee of £50 with any major credit card.
3. If you are not completely satisfied with our Insight product after 30 days, we will refund you your entire set-up fee plus 10%

How does the 110% guarantee work?

1. Successfully complete an online demo with one of our representatives. This generally takes about 30 minutes.
2. Agree to pay the one-time set-up fee of £50 with any major credit card.
3. If you are not completely satisfied with our Insight product after 30 days, we will refund you your entire set-up fee plus 10%.

What happens after the 30 days?

It depends if you want to keep using the Service or not! If you do not wish to continue the service let us know and we will refund the setup fee and the first months subscription back to you at the 110% rate.

How long does a web site take to set up?

Once you have had your demo, fill in the online sign up form here and we will issue you with your site. We give you a site straight away (within 1 working day). We’ve written some simple instructions on how to implement your new web site here: Getting Started with Insight.

How do we go live?

Going live is simply switching your web site domain name from the temporary address where you build it to the permanent address where everyone can find it. We will help you with this. It is best to switch domains a few days before you want to launch the site to give it time to propagate across the Internet. Step by step details can be found in our implementation guide on Shareinsight.org

Can you build the site for us?

Most people use ChurchInsight to build their own site in terms of content and structure. We've tried to make it easy for you to manage your own web pages on a daily basis. You can allocate this task to numerous people to take care of different parts of the site. However, if you feel building your site is too big a task, we can help. Click here to contact us. We do everything from a full set up service to discrete parts of the process such as graphic design, content strategy, data management and search engine optimisation (SEO).
 

Will my site look like everyone else’s?

You can customise your web site as much as you like. These guides will help and you can contact our support team with any other questions. Alternatively, we offer design services if you would like help creating your unique web site.

Are there any hidden costs?

No. Total cost is a one time set-up fee, design option (free, economy or custom) and the monthly subscription.

You may purchase additional services (e.g. custom web design) as you wish but these are not necessary to set up your site – ChurchInsight allows you to do all these things for yourself.

How do we get a domain name (web address)?

Domain names need to be registered for a small cost. You can either do this yourself (through a company such as www.ukreg.com) or we’ll set it up for you.

Can we keep our old web address?

Yes. When you go live we’ll talk you through switching the domain names.

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Support

What support do you provide?

There are loads of online resources, step by step guides, and FAQs on our support site ShareInsight. Customers can also find answers or ask their own questions in the forums there. Failing that, simply email our support team or in an emergency please call them.

Contact us for information on consulting and having us manage your site for you.

Can I talk to a real English-speaking person?

Yes.

Email our support team at support@churchinsight.com

In case of emergency, call them on 0844 736 5298 (ext 2).

What if there is a feature that we want which is not part of Insight?

Let us know. ChurchInsight is under continual development. If your idea is viable, we will review it and maybe add it to our development list. If it’s not viable, then we will let you know and engage in further discussion if necessary.

Can we get training?

Yes! Please click on the links below for the different options available

Foundation Course - Based in London/West Midlands and Brighton
Free Webinars - Sit back and watch our team guide you through different areas of the system, all for free.

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Will it Work for Us?

For what size church is ChurchInsight optimised?

Honest answer? Any size. It has the features, functionality and scalability to work for a huge church with a colossal database. But because it is easy to only use the parts that you need, it is perfect for a church with a few members who only want a couple of pages up on the Internet. Check out the size differences in our case studies.

Why is ChurchInsight better than a free CMS?

Because it has features and functionality developed specifically for churches. Such as rotas. And we are continually developing it to work even better for churches. Watch the video on why ChurchInsight is better than a free CMS please click here

Some of our members are not online. Won’t a web site exclude them?

ChurchInsight makes provision for your offline members. For example, it will automatically print address labels for them when you are doing a mail out; you can create accounts in the database for anyone regardless of whether they use the site or not; and all documents you publish have printable versions.

You can’t afford not to have a web site. ChurchInsight is versatile and flexible enough to be used as fits your church the best.

Does ChurchInsight need a lot of maintaining?

No. Because it is easy to use, anyone can keep an eye on the parts of the site for which they are responsible, meaning no one person has too much to do. Your administration can be run through the site, and this will save time elsewhere.

Can we keep using our existing databases?

The beauty of ChurchInsight is that it is a central repository for all your data – bringing it all into one place for easy access and clever integration with all your processes. We have designed a system to make your life easier if you want it. 

How do we import our existing data?

There are options for importing data in the Web Office when you set up your site. Sometimes churches want us to import the data for them – when they have a lot and want to save time – in which case we offer a paid data management service.

Can we have ChurchInsight in other languages?

Not currently.

We’re not a church – can we still have an Insight web site?

Of course! Visit www.endis.com to find the version of Insight that is right for you.

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Running Insight

Do you provide email services?

No. There is no need to charge our customers for email services when there are brilliant, free services out there. Of course you can mail people on your database through ChurchInsight – and we’d rather focus on making features like that than waste time on something that Google does better.

How many members can we have?

This varies depending on the pricing plan you are on. Check them out here.

What can site administrators do? How many can we have and how do we change them?

Site administrators have access to all the site settings (such as permissions, mailing set up, themes and layouts). You can manage who has permissions at all levels in the Web Office.

Who can change things on the site?

Site administrators can do the whole lot. After that, you choose which other members of the site can see and do things to whatever level is appropriate.

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Technical Details

Are there any technical prerequisites for using ChurchInsight?

You just need a standard web browser and a broadband Internet connection. Please note that a few Web Office areas are optimised for the Internet Explorer or Firefox browsers.

On what system does ChurchInsight run?

CharityInsight is built on the Microsoft .NET platform and runs on Windows 2008 web servers with Microsoft SQL Server 2008 database storage servers - the technology underlying FaceBook.

Will our data be safe?

Technologically, we treat the security of the data we hold with the utmost importance, and employ the same tools and architecture we have used in our banking work to protect the privacy of ChurchInsight users.
 
We store all our information in full compliance with the Data Protection Act 1988. Endis Ltd will not use the church's information as a mailing list for any purpose and will not resell or otherwise distribute this information.

On your site, your members choose how much personal information they share in the address book. The address book itself is password protected so that only logged in members can see the information. Other content can be customised so it is visible only to those who need to see it, and permission to change things on the site given only to those who need it.

Where are the web sites hosted?

We host ChurchInsight on our own servers in a professional co-location environment in Stratford, East London, with 24/7 monitoring, security and multiple redundant power supplies.

Is our data backed up in case of an emergency?

Yes. Our backup strategy has multiple levels of redundancy, including being synchronised across our 4 London servers as well as daily backups to cloud-based storage in encrypted form on a 30 day cycle.

Can we export our data from ChurchInsight?

Yes. All your data can be queried (searched for specific details) and then the results exported. In addition, information such as data submitted through an online form can be exported in different formats (e.g. Word, Excel, CSV).

Will we be found on Google?

Your site will be a public web site available to search engines.

How can we improve our Google rankings?

Our search engine optimisation (SEO) specialists know what to do to organically improve your site’s visibility in search engines. Please contact us for more information.

In addition, all of the tools that you would need for SEO are part of the Insight system, including such things as editors for meta tags, page titles, site map submissions, etc. This means that you can always optimize your site yourself very easily

What kind of files can we upload?

Document files, including PDF, Word, Excel spreadsheets, comma separated files (.CSV), Powerpoint presentations (.ppt and .pps), Flash animations (.swf), javascript (.js), XML, ZIP (.zip).

Audio and video files, including Real (.ra, .rm, .rv), Windows Media (.wma, .wmv), mp3, mp4 (.mp4, .m4a), Ogg Vorbis (.ogg), Quicktime (.qt, .mov), AVI (.avi), Flash Video (.flv).

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Payment

How do we pay for ChurchInsight?

By monthly subscription. Paying by credit or debit cards is free (we do not accept American Express). Paying by standing order gives us more admin so it costs £5(+VAT) per month.

Can we pay by cheque?

No.

Do you give discounts to charities?

We already are. We have deliberately priced ChurchInsight well below commercial rates because we know that many churches are on a restricted budget.

How do we cancel?

You can cancel the service any time – just let us know by going to www.ChurchInsight.com/Cancel. Our cancellation terms are 30 days however if you cancel within the 30 day Money Back Guarantee period then we will just cancel your service when you fill in the form at the link above.

Why do you charge a subscription fee?

Paying by subscription means:

• No minimum contract
• Spreading the cost
• Benefiting from constant development

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Additional Services

Can we get help with the graphic design?

Our expert design team, Endis Creative can help with everything from a logo to a full web site design. We can also take care of all aspects of branding, design, video, stands, print media, etc. See Design for more information.

Can we get help with the words on our site?

Our Content Strategy service ensures that your message is noticed, clear, accurate, in the right tone of voice and consistent across your web site. for more information please contact us

What other services do you offer?

In addition to Creative Design and Content Strategy services, we also offer Data Management to import your data quickly and securely into your new site, and Search Engine Optimisation to help you get found on Google. Customers wanting us to build their whole site quickly and professionally can also enjoy our Project Management Service. Click here to speak to us about how we can help.

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